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FAQ

For permanent collection pieces, the lead-time can vary from 2-4 weeks.

For custom projects, we can discuss timelines! Custom projects usually start at around 4 weeks.

Please keep in mind it is just me, Jay, working on your piece.

I should be able to return your claw/tooth back, no problem!

For claws, I sometimes need to thicken them to make them more stable to make a mold. I use a very thin coat of clear resin for this. I will be sure to check with you first if this is ok! There is a risk of cracking or breaking.

Please note, I will do my best to return your special item back in the best condition possible.

Yes! Please fill out our custom projects form and I will be sure to get back to you.

All orders are final sale. If you have any questions or you are unsure of what metal, size, or stone you would like, please send me an email ahead of placing your order.

If you need to cancel your order, exceptions can be made, however, a 5% transaction fee will be applied. Please note, this does not apply to custom orders. All custom orders are final sale and cannot be cancelled at any time.

For repairs, this is case-by-case. Please email me.

Your shipping will be calculated at checkout and you will be able to select your preferred method.

All orders will be shipping from Montreal, Canada. Please be informed on your country's import laws and regulations before purchasing your order. Please note, Sugarland is not responsible for any duties or taxes charged as well as lost or stolen packages.

Please be sure to ship your package to a secure location!

If you are purchasing from the USA, please be aware of the current tariff situation. I will be providing a CUSMA Certificate in your shipment. You shouldn't be charged tariffs, however, if you are, you will be responsible for this payment or disputing directly with the shipping agency.

To maintain your special piece, it is recommend to remove your jewelry while showering, swimming, exercising, or doing any other tasks that may damage your piece.

It is recommended to avoid prolonged exposure to alcohol based products, chlorine, and other materials that may alter your jewelry.

For an at-home cleaning, I recommend using a gentle dish soap, warm water and a soft toothbrush.

If your question isn't answered above, please feel free to email me!

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Your Privacy Choices

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